VOICE RECORDING

Product Features for VOIJAVU® SYSTEM

• Utilises genuinely user-friendly software with multi-user client setup.
• Automatically records all calls (incoming and outgoing) without user activation
• Enables you to access and playback calls from the comfort of your desk or remotely
• Listen in to live calls
• Allows the easy e-mailing of calls or batches of calls to clients in a standard .wav file
• VOIJAVU® STANDARD: Stores over 20,000 hours of recordings, using as little as a 500GB hard drive.
• VOIJAVU® PRO: Store over 80,000 hours of recordings, using as little as a 2TB hard drive
• Creates printable reports and allows the easy export of call logs to Excel
• VOIJAVU® STANDARD: Offers simultaneous recording from 4 lines to 64 ports per site.
• VOIJAVU® PRO: Offers simultaneous recording from 8 lines to unlimited ports per site
• You can expand the number of lines recorded, 4 ports at a time.

Added Features for VOIJAVU® PRO

• Unlimited Ports can be recorded.
• N+1, i.e. 5 Recording servers with 1 for redundancy
• Mirror recordings to DR Site
• Dual Hard Drives
• Dual Power Supply Unit, only on blade servers.
• Load Sharing over multiple Server
• RMS – Remote Monitoring Software enables Observations and IT
• Departments to receive status and alarm conditions on the fly
• Phantom Maintenance: Software changes and faults can be diagnose and tested before implementation on a live system due to Voicelogger cutting edge software on a “Phantom” remote system without interference on the live Voijavu Server. Once the update or repair has been successfully tested on the phantom platform, the update will be loaded without downtime.
• VABS – Voijavu Alarm Box System with remote device giving audible and visual alarms.

Search Function for VOIJAVU® SYSTEM

• Searchable by date and time: “All calls from 8am-11am for 7 January 07”
• Searchable, when integrated, by extension number(only when recording extension side), agent name or both: “Paul X2”
• Provides a unique identity for each and every call
• Provides info on numbers dialled, caller line identification(only when connected to trunk lines) and call duration
• Further search functions can be seen under Pop-ups. 

 

Safe and Secure Data Handling for VOIJAVU® SYSTEM

• Enables automatic encryption of calls into a server-based centralised database
• Offers fast access to stored data within a secure database
• Relies on username and password access control across client and server software
• Relies on auto log-out across client and server software
• Requires password protection on individual accounts
• Allows for any combination of user rights and levels, from agent to CEO
• Provides comprehensive e-mail notification of user actions and system performance
• Provides fault notification via visual, audio SMS and e-mail channels
• VOIJAVU® STANDARD: Uses a single hard drive and DVD drive for back-up. (Dual Hard Drive and DVD upgrade option available)
• VOIJAVU® PRO: Uses dual hard drives to ensure data is not lost due to hard drive failure
• Conducts auto-archiving when hard drive reaches capacity

 

Pop-ups and Powerful Extras

• Uses on-screen pop-ups to supply additional search capabilities to add Client Information to associated Recording.
• 4 custom text fields, 4 custom selection fields and 4 tick boxes
• Unique reference number / call identity number
• Comments or call tags arranged into searchable categories
• These pop-ups and extras can be integrated into client own software at an additional cost.
• Quality management/rating agents
• Customised reports

 

Extremely Versatile Compatibility

• Compatible with all Microsoft operating systems 32/64Bit
• Compatible with analogue/digital/VoIP PABX’s and Premicell units (cell routers).
• Compatible with all two-way radios and boardroom/control room ‘voices.

 

TECHNICAL INFORMATION FOR VOIJAVU® SYSTEM

Dimensions

• ATP-24A/PCI, ATP-24A/PCI+, ATP-24A/PCIe, ATP-24A/PCIe+: 310×115 mm2 (excluding L-bracket)
• ATP-24A/PCI(2.0), ATP-24A/PCI+(2.0), ATP-24A/PCIe(2.0), ATP-24A/PCIe+(2.0): 160×111mm2 (excluding L-bracket)
• ATP-24A/PCIe(3.0), ATP-24A/PCIe+(3.0): 160×111mm2 (excluding L-bracket)

Weight

ATP-24A/PCI, ATP-24A/PCI+:

≈250g (including 2 8-channel modules) ATP-24A/PCIe, ATP-24A/PCIe+:
≈200g (including 2 8-channel modules) ATP-24A/PCI(2.0), ATP-24A/PCI+(2.0), ATP-24A/PCIe(2.0), ATP-24A/PCIe+(2.0):
≈215g (including 2 8-channel modules) ATP-24A/PCIe(3.0), ATP-24A/PCIe+(3.0):
≈215g (including 2 8-channel modules)

Environment

• Operating temperature: 0℃—55℃
• Storage temperature: -20℃—85℃
• Humidity: 8%— 90% non-condensing
• Storage humidity: 8%— 90% non-condensing

Input/output Interface

• Headset jack: One φ3.5 stereo jack
• Telephone line jack: A 50-pin RJ21 connector

Audio Specifications

• Codec: CCITT A/μ-Law   64kbps
• IMA ADPCM   32kbps Output power: ≥50mW Distortion: ≤2%
• Frequency response: 300-3400Hz(±3dB)
• Signal-to-noise ratio: ≥38dB
• Echo suppression: ≥40dB

Maximum System Capacity

Up to 10 boards concurrently per system; up to 24 channels per board

Power Requirements

ATP-24A/PCI, ATP-24A/PCI+, ATP-24A/PCIe, ATP-24A/PCIe+:
+3.3V DC：700mA
+5V DC：200mA (PCI board only)
-12V DC：120mA (PCI board only)
+12V DC：100mA

Maximum power consumption: ≤7W (PC power supply only)

ATP-24A/PCI(2.0), ATP-24A/PCI+(2.0):

+3.3V DC: 900mA

+5V DC: 200mA

+12V DC: 100mA

Maximum power consumption: ≤6W (PC power supply only)

ATP-24A/PCIe(2.0), ATP-24A/PCIe+(2.0), ATP-24A/PCIe(3.0), ATP-24A/PCIe+(3.0):
+3.3VDC: 900mA

+12V DC: 300mA

Maximum power consumption: ≤7.5W (PC power supply only)

Impedance

Input impedance: ≥1MΩ/500V DC;

≥10kΩ/1000V AC

ATP-24A/PCIe(3.0), ATP-24A/PCIe+(3.0):

≥1MΩ/500V DC;

≥8kΩ/1000V AC Insulation resistance for PC isolation from telephone line: ≥2MΩ/500V DC
Telephone line impedance: Compliant with the national standard impedance for three-component network

Audio Encoding & Decoding

16Bit PCM    128kbps

8Bit PCM     64kbps

A-Law         64kbps

µ-Law         64kbps

VOX            32kbps

ADPCM       32kbps

GSM            13.6kbps

MP3            8kbps

G.729A       8kbps

Sampling Rate:   8kHz

Safety: Lightning resistance: Level 4

Monitoring Distance: 

The maximum distance between the ATP board and the access point is 50m.