voice recording

Product features for VOIJAVU® Lite:

• Utilises genuinely user-friendly software with multi-user client setup.
• Automatically records all calls (incoming and outgoing) without user activation.
• Enables you to access and playback calls from the comfort of your desk or remotely
• Listen in to live calls
• Allows the easy e-mailing of calls or batches of calls to clients in a standard .wav file
• Store over 10,000 hours of recordings, using as little as a 250GB hard drive
• Creates printable reports and allows the easy export of call logs to Excel
• Offers simultaneous recording from 2 lines to 16 ports per site
• You can expand the number of lines recorded, 2 ports at a time

Search Function for VOIJAVU® Lite:

• Searchable by date and time: “All calls from 8am-11am for 7 January 07”
• Searchable, when integrated, by extension number (only when recording extension side), agent name or both: “Paul X2”
• Provides a unique identity for each and every call
• Provides info on numbers dialled, caller line identification (only when connected to trunk lines) and call duration
• Further search functions on Pop-ups

Safe and Secure Data Handling:

• Enables automatic encryption of calls into a server-based centralised database
• Offers fast access to stored data within a secure database
• Relies on username and password access control across client and server software
• Relies on auto log-out across client and server software
• Requires password protection on individual accounts
• Allows for any combination of user rights and levels, from agent to CEO
• Provides comprehensive e-mail notification of user actions and system performance
• Provides fault notification via visual, audio SMS and e-mail channels
• Uses a single hard drive and DVD drive for back-up
• Conducts auto-archiving when hard drive reaches capacity

Efficient Auto-administration:

Uses automatic e-mail notification to inform Administrators of:

• Faulty unit, extension or line
• Client log-in from a remote PC
• Idle telephone time
• Possible database tampering/hacking
• Active status: “on hook” / “off hook”

Pop-ups and Powerful Extras

• Uses on-screen pop-ups to supply additional search capabilities
• 4 custom text fields, 4 custom selection fields and 4 tick boxes
• Unique reference number / call identity number
• Comments or call tags arranged into searchable categories
• These pop-ups and extras can be integrated into client own software at an additional cost.
• Quality management/rating agents
• Customised reports

Extremely Versatile Compatibility

Compatible with all Microsoft operating systems 32/64Bit Compatible with analogue/digital/VoIP PABX’s and Premicell units (cell routers)

Compatible with all two-way radios and boardroom/control room

Dimensions

170 x 130 x 20mm3

Weight

≈ 200g

Environment

Operating temperature: 0℃—55℃
Storage temperature: -20℃—85℃
Humidity: 8%—80%, non-condensing

Input/output Interface

Headset jack: One φ3.5 stereo jack
Microphone jack: One φ3.5 stereo jack
Telephone line jack: Four 4-pin RJ11 connectors
Handset jack: One 4-pin RJ11 connector
USB jack: One USB1.1 standard interface

Audio Specifications

CODEC: CCIIT A/μ-Law 64kbps, IMA ADPCM 32kbp
Audio output power: ≥50mW Distortion: ≤3%
Frequency response:300-3400Hz（±3dB）

Signal-to-noise ratio: ≥38dB Echo suppression: ≥40dB

Maximum System Capacity

Up to 8 USB recording boxes concurrently per system; up to 4 channels per box